Privacy Policy
This policy explains how TRIMZIC (PRIVATE) LIMITED (“Trimzic”, “we”, “us”) collects, uses, and shares information when you use the Trimzic mobile application (the “Service”). Trimzic helps people find salons and stylists and book appointments, and helps salons manage their profile, team, services, and bookings.
If you do not agree with this policy, do not use the Service. This policy is also available inside the app.
1. Who we are
TRIMZIC (PRIVATE) LIMITED operates Trimzic.
Email: support@trimzic.com
2. Information we collect
We collect information you give us, information created when you use the Service, and information from sign-in and payment partners. We do not sell personal information, and we do not use it for cross-app advertising or tracking.
Account and profile
- Name, email address, phone number, and profile photo.
- Account type (client or salon business).
- Sign-in details when you use email and password, Google Sign-In, or Sign in with Apple. Those providers may share your name and email with us.
- Addresses you choose to save, such as home or work.
You can browse some of the Service as a guest. Booking, favorites, and profile features require an account.
Bookings, reviews, and salon content
- Services, stylist, date, time, notes, price shown at booking, promo codes, and booking status.
- Reviews you write, including star ratings, comments, and photos.
- Salon information a business uploads: name, description, address, hours, services, staff, logo, and gallery or portfolio photos.
- Favorites and recently viewed salons stored to operate those features.
Location
If you allow it, we collect precise location while the app is open to detect your city and show nearby salons and stylists. You can also choose a city yourself. We do not track your location in the background for advertising.
Photos
If you allow camera or photo library access, we collect the photos you choose to upload for your profile, a salon profile, a portfolio, or a review.
Payments
Salon appointment prices are set by the salon and are paid to the salon. Business subscriptions, when offered, are processed by Stripe. Stripe collects payment card details. We receive subscription status, plan, and transaction records. We do not store your full card number.
Device and notifications
- A user ID for your account.
- A push notification token, so we can send booking confirmations, reminders, and status updates.
- Basic technical data our infrastructure providers process to run and protect the Service, such as app requests and security logs.
The app does not include an advertising or analytics tracker, and it does not access your contacts, health data, or browsing history.
3. How we use information
- Create and secure your account.
- Show nearby salons and stylists, and complete bookings, reschedules, and cancellations.
- Share the booking details a salon needs to provide the appointment.
- Publish reviews and salon profiles you submit.
- Send service messages and push notifications you can turn off in your device settings.
- Run business tools, including staff, services, hours, and subscription access.
- Provide support, prevent abuse, and comply with the law.
4. Who we share it with
- The salon or stylist you book. They receive the details needed for that appointment.
- Google Firebase. We use Firebase for authentication, database, file storage, cloud functions, and push messaging.
- Stripe. We use Stripe to process business subscription payments.
- Apple and Google. When you choose their sign-in.
- Authorities or advisors. When required by law, or to protect users, salons, and the Service.
Other people can see information you choose to make public, such as a review or a salon gallery.
5. How long we keep it
We keep information while your account is active and for as long as we need it to provide the Service, meet legal duties, resolve disputes, and enforce our terms. When you delete your account, we delete or de-identify personal information we are not required to keep. Booking records a salon must retain for its own legal duties may remain with that salon.
6. Your choices
- Update your profile in the app.
- Turn off location, camera, photos, or notifications in your device settings.
- Delete your account in the app. Deletion removes the account and the personal data tied to it, except information we must keep by law.
- Email support@trimzic.com to request access, correction, or deletion, or to ask a question about this policy. We may need to confirm it is your account before we act.
7. Children
Trimzic is not for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, email us and we will delete it.
8. Security and international processing
We use technical and organizational measures designed to protect personal information. No method of storage or transmission is completely secure.
Firebase and Stripe may process information in countries other than yours. We rely on their safeguards for those transfers.
9. Changes
We will post any changes on this page and update the date above. If a change is significant, we will also tell you in the app or by email when that is appropriate.
10. Contact
TRIMZIC (PRIVATE) LIMITED
Email: support@trimzic.com
Terms: Terms and Conditions