Terms and Conditions
These terms govern your use of the Trimzic mobile application and related services (the “Service”), operated by TRIMZIC (PRIVATE) LIMITED (“Trimzic”, “we”, “us”). By creating an account or using the Service, you agree to these terms and the Privacy Policy. If you do not agree, do not use the Service.
1. The Service
Trimzic is a platform. Clients use it to discover salons and stylists, view services and availability, and request appointments. Salons use it to present a profile, services, team, and hours, and to receive and manage appointments.
Trimzic does not cut hair, employ stylists, or perform salon services. A booking is an arrangement between you and the salon or stylist you select. We do not guarantee the quality, safety, price, or outcome of a salon service.
2. Who can use Trimzic
You must be at least 13 years old, or older if the law where you live requires it, and able to enter a contract. If you use Trimzic for a salon, you confirm that you are allowed to bind that business.
3. Accounts
- You may look around as a guest. An account is required to book, save favorites, or manage a salon.
- You can register with email and password, Google, or Apple.
- You must give accurate information and keep your login details private.
- You are responsible for activity on your account. Tell us at support@trimzic.com if you think someone else is using it.
- You can delete your account in the app. Deletion is permanent, subject to information we must keep by law.
4. Bookings
- Availability, duration, and price are set by the salon and shown before you confirm.
- A confirmed time means the salon has accepted the booking, or the salon has turned on instant confirmation.
- You can reschedule or cancel in the app when that action is still available for the booking.
- The salon may set its own cancellation rules. Review them before you book.
- Payment for the salon service is made to the salon, not through an Apple in-app purchase. The price in the app is the salon’s price.
- Repeated no-shows, fake bookings, or abuse can lead to suspension of the account.
5. Salon accounts
If you operate a salon on Trimzic, you agree to:
- Keep your profile, services, prices, staff, hours, and open times accurate.
- Hold any license or permit the law requires for your services.
- Honor bookings you confirm, except where your stated policy or the law allows a cancellation.
- Use a client’s information only to provide the booked service and related messages.
- Upload only photos and text you have the right to use.
Some business features may require a paid subscription. The plan, price, and billing period are shown in the app before you pay. Subscriptions are processed by Stripe and renew until you cancel in the app. Except where the law requires a refund, fees already charged are not refunded.
6. Reviews and other content
You keep ownership of content you submit, including photos, salon media, and reviews. You give Trimzic a non-exclusive license to host, display, and reproduce that content as needed to run the Service. You confirm that you have the rights to submit it, and that it is lawful and not misleading.
We may remove content that breaks these terms, including reviews or photos that are abusive, irrelevant, or infringing.
7. Acceptable use
You will not:
- Break the law, or use the Service to mislead clients or salons.
- Attempt to access another person’s account or our systems without permission.
- Scrape the Service or interfere with how it runs.
- Harass, threaten, or impersonate anyone.
- Upload malware, or content that is illegal or sexually exploitative.
8. Our intellectual property
The Trimzic name, logo, app design, and software belong to TRIMZIC (PRIVATE) LIMITED or its licensors. You may not copy or resell them except as allowed by these terms.
9. Third-party services
The Service uses Firebase, Stripe, Google Sign-In, and Sign in with Apple. Those services have their own terms. We are not responsible for a third-party service outside our control.
10. Disclaimers and liability
The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will always be available, or that every listing, time slot, or price will be error-free.
To the extent the law allows, Trimzic is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total liability for a claim relating to the Service will not exceed the greater of the amount you paid Trimzic for the Service in the 12 months before the claim, or USD 100.
Nothing in these terms limits liability that cannot legally be limited, including liability for fraud or for death or personal injury caused by negligence, where that limit is prohibited.
11. Suspension
We may suspend or close an account if we reasonably believe these terms were broken, the account creates legal or security risk, or the law requires it. You may stop using Trimzic at any time.
12. Changes
We may update these terms. We will post the new version on this page and change the date above. If you keep using the Service after the update, you accept the new terms. If you do not accept them, stop using the Service and delete your account.
13. Law
These terms are governed by the laws of the jurisdiction where TRIMZIC (PRIVATE) LIMITED is incorporated, except where a mandatory consumer law in your country says otherwise.
14. Contact
TRIMZIC (PRIVATE) LIMITED
Email: support@trimzic.com
Privacy: Privacy Policy